City Hall customer service and permitting process streamlined

New Orleans, La. - Mayor Mitch Landrieu announced Monday new updates on his administration's continued focus on improving City services and customer service.

By the end of September, citizens will see significant changes to key services including the launch of the new NOLA 311 system and the One Stop Shop for permits and licenses.

part of that effort, the City today announced its plans to co-locate the offices for City departments and agencies responsible for issuing licenses and permits.

The new "One-Stop Shop" office will open in City Hall later this year.

Additional initiatives will improve coordination for local events, provide easier access to information and application materials, and ensure a better overall customer service experience for citizens and businesses applying for permits and licenses.