FOX 8 Defenders: Concert customers wait for refunds - FOX 8 WVUE New Orleans News, Weather, Sports

FOX 8 Defenders: Concert customers wait for refunds


New Orleans, La. -- A New Orleans woman, who did not want to be identified, tells FOX 8 she heard an exciting promotion about an upcoming jam session on the radio last month. "The Back in the Day" show would be all old school music, featuring Deniece Williams, best known for her song, "Let's Hear It For the Boy."

"We were actually looking forward to seeing Deniece and also Glenn Jones. Really that's who I wanted to see, Glenn Jones. So I was excited," said the customer.

She explained that she had trouble buying tickets online for the September 8 show in Chalmette. She called the St. Bernard Sigur Civic Center and says she was referred to WABB Productions, the LLC presenting the show.

She says a woman with WABB agreed to meet her in person to buy the tickets. "I gave her $200. She presented four tickets to me," she said.

The customer says, in addition to the $200 in cash, she paid Anndrea Irons with WABB Productions another $40 in cash for event tables, and the day of the event, she says she got an upsetting phone call.

"She [Irons] stated her name, told me who she was, and said the concert was actually cancelled because Deniece Williams actually had a one-day surgery and could not make it," she said.

For the last month, she's tried hard to get a refund, and says she's exchanged plenty of text messages with Irons. In some of them, Irons texted, "I am in ICU." A couple of weeks later, a text message referenced that "someone passed away."

The customer explained she tried to meet Irons for the refund. "No call... no show. The very next day, another text message... 'I'm gonna meet you today... one o'clock'... never showed up," she said.

This customer isn't the only person waiting for a refund.  The $500 deposit check the production company gave the Sigur Center for the show was returned. The bank says the production company's account, was closed. The website where tickets were being sold,, doesn't even exist anymore.

FOX 8 has reached Irons by phone. She tells FOX 8 that 899 tickets were sold, many of them through an online site which was supposed to reimburse customers. Irons also stated she took cash from other patrons and has refunded most of them.

The Defenders are in touch with Irons. We'll keep you updated on whether she or WABB Productions makes good on the promised refunds.

The FOX 8 Defenders and Volunteers with the National Council of Jewish Women are available to answer consumer concerns. If you have one, call them at 1-877-670-6397.

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