FOX 8 Defenders: Homeowner gets refund from nationwide company

Metairie, La.-- Shelly Semere of Gonzales said she faced excuse after excuse months after she made a $1,295 down payment on a backyard storage building with Morgan Buildings and Spas.  "It just was excuse after excuse.. you have to talk to this person.. we don't have a delivery person.. that person quit," explained Semere.

A couple of weeks turned into a couple of months according to Semere, and after Hurricane Isaac hit, she said her building delivery got delayed again.  The Baton Rouge location where she signed a contract in May of 20-12 closed its doors.  A sign outside that location directed customers to its Metairie store.  Semere then filed a complaint with the Better Business Bureau.

In Morgan Buildings and Spas' response letter, the company mentioned there are situations where "delivery delays are unavoidable" and requested or quoted "delivery dates.. only approximate" according to the purchase agreement.  Semere's letter gave a new delivery date of "the week of October 22, 2012."

By April 20-13, nearly a year after she signed that contract and paid the down payment, the building still had not arrived.  That's when Semere turned to the FOX 8 Defenders.  When FOX 8 tried to reach someone at the Metairie office there was no answer at the door.  A sign posted in the office window read "temporarily closed" and listed a Dallas phone number for more information.

The place looked like a ghost town with a dozen buildings on the lot and a few spas with stagnant water inside of them.  That's when we started calling the company's corporate office in Texas.  "The persistence of Duke (FOX 8 Defenders Volunteer).. And I definitely believe the Defenders office.. definitely panned out for me in getting this resolved," said Semere.

She received a check in the mail from Morgan Buildings for her full deposit amount and credits volunteers with the National Council of Jewish Women who staff the FOX 8 Defenders.

"I think my initial contract was in May and this final, final full refund is dated June 5th.. so it took a year and a month to kind of get this resolved," said Semere.

An employee at Morgan Buildings and Spas' corporate office in Texas tells FOX 8, there was a personnel issue, and its Metairie office has been re-staffed and re-opened.  The employee explained part of the delay in getting their buildings out had to do with a delay in getting raw materials to build the actual structures.  She says it was a company-wide problem, and they're trying to work with customers.  The complaint from Semere isn't the only one in our area that's come to the attention of FOX 8.  The FOX 8 Defenders will keep following up and keep you informed.  If you have a consumer complaint, call them at 1-877-670-6397.