When a couple says "I do," it's supposed to be a memory of a lifetime, but one Louisiana bride and groom said they'd like to forget what happened before they got to the ceremony.
"I'm in my dress you know. Makeup is on, and I'm calling and talking to this guy, and I'm just crying because my family isn't going to make it to my wedding," said the consumer. She and her new husband, who asked not to be identified by name, planned to travel with their immediate families on their big day.
"We were gonna go from the north shore to the ceremony on the south shore and back to the north shore altogether so we could have a little party on the bus," she said. She searched online for transportation, and what stood out on Louisiana Limousine Inc's website was the company's large fleet of buses.
"I even asked if it was going to be a white bus or a black bus. He (call taker) said whatever you want. I said, well I want the white bus because it's a wedding," explained the consumer.
Her email reservation with Louisiana Limousine Inc. detailed the time and route for $800.
"I was gonna be charged a $200 deposit that day, and the additional $600 on the day that the service was provided, but I ended up getting charged the full $800 that day," she said.
When she says she asked about getting a look at the bus in person, "he said that we weren't allowed on the premises.. you know that we couldn't come see the bus."
One month before her big day, she says she confirmed the important details. Fast forward to the actual wedding day, and the couple opted to take pictures before their limo bus's 3 p.m. pickup.
"We were in the middle of pictures, and I thought oh what time is it? 3:05, bus isn't here. We'll give em a few minutes," she explained.
She says the driver called to say he hit traffic and was getting on the Causeway to head to the north shore. After that, the couple says if they were going to make their own wedding, they needed to leave at that moment. They say they grabbed their marriage license and photographer and headed to the south shore.
The whole time, she kept an eye out in the opposite direction of the Causeway for a white limo bus that was supposed to pick up their families.
"By the time they had arranged everybody (family members) in what car they were gonna ride in, the bus had shown up. It was a red and black school bus that had shown up.. an hour late," she said.