For the last few months, retrieving postal packages had become a hardship, until this week.
"Sometimes the mailman would leave them (packages) at the front desk, and when we come in, sometimes they would call us and say 'come on down and get your package' and sometimes the mailman would deliver the package right in front of the door," explained resident Elaine Brown.
But Brown says the U.S. Postal Service a few months ago, stopped delivering all packages to the Guste high-rise in New Orleans. During that time, residents would receive slips in their mailboxes to retrieve packages at the main post off downtown.
"A lot of people [are] disabled over here. Some people don't have legs, some people don't have arms - from diabetic and veterans that's been in the war; legs been shot off. Now, you know, we all on medication," said Brown who's 65 and a diabetic. She says she gets her medication through the mail among other items. "I get catalogues. I get clothes through the mail because I don't have a car."
The post office on Loyola isn't far from the Guste Homes on Simon Bolivar, but Brown says for older and disabled who don't drive, walking several blocks through busy intersections and in the heat is too much.
They turned to the FOX 8 Defenders to try to get the postal problem solved. The Guste Homes CEO tells FOX 8 she had been in talks with the postal service to transform an area of the building to house packages, but their last correspondence was in July.
The Defenders then turned to Postal Service for answers. USPS Postal Affairs Officer McKinney Boyd sent us a statement that reads:
"We apologize for any inconvenience to our customers, who live in Guste Homes... The Guste Homes management team has agreed to share the cost with the postal service to install new parcel lockers at their facility as early as next week."
In addition, the postal affairs office says in the meantime, the designated letter carrier will deliver all packages to the security desk for Guste Home tenants. Residents will also receive a notice in their regular mailboxes, notifying them that they have a package at the security desk.
If you have a consumer complaint, call the FOX 8 Defenders staffed with volunteers from the National Council of Jewish Women or fill out our online complaint form.