A retailer known for wanting only "cool" and "good looking" people working in its stores and wearing its clothes changes its attitude.
Abercrombie & Fitch announced Friday that it will stop hiring workers based on body type and physical attractiveness. The move is part of the store's push to attract more customers, as sales slump.
The store has come under fire for years for policies critics argue exclude some customers.
"As soon as you walk in you see pictures of just good-looking models on both sides," said customer Michael Van Vlack. "Definitely since the culture is adapting, I would say that we are all just growing a lot more in touch and understanding of other people's emotions and feelings and what not. So, I'd say it's definitely a good thing."
The hiring policy shift includes changing the title of salespeople from "models" to "brand reps."