NEW ORLEANS, LA (WVUE) - "Yellow Cab is committed to customer service, and we have a zero tolerance policy for drivers who do not obey the rules. If a customer is not satisfied with their experience, we urge them to file a complaint with the City of New Orleans Taxi Bureau, which licenses and permits the drivers- who are independent contractors. When the city notifies us of a complaint, we take action immediately. To go above and beyond what the City of New Orleans requires of us, we have created a taxi driver school to help ensure our drivers know the rules and how to provide customer service. Just like any industry, there are bad apples that should not be allowed to spoil bunch. That is why the regulations we adhere to are so important, including driver background checks, drug tests, and vehicle inspections. And vehicle identification numbers, in-vehicle security cameras, and GPS help to ensure that if an incident does occur, we can quickly root out the problem."
If you have a consumer complaint, call the FOX 8 Defenders at 1-877-670-6397, fill out our online complaint form or email us at email@example.com.