New Orleans to consolidate 911 operations

New Orleans to consolidate 911 operations

NEW ORLEANS (WVUE) - The city's police, fire and EMS departments said they're going consolidate 911 operations.

Currently, when someone calls 911 and states their emergency, they are transferred to the proper call taker – police, fire or EMS.

The new goal is to train call-takers to handle all calls. Eventually, when someone calls 911, the person who answers the phone will be able to ask questions and handle all calls, no matter what the emergency is.

"It's an opportunity for us to pool our resources together here in the City of New Orleans. Our call-takers and our dispatchers will be cross trained to do a number of different things," said NOPD Supt. Michael Harrison. "We can be more efficient. Citizens can get that information to us in a very timely manner and it can go out to whatever respective agency it needs to go to in a timely manner."

The city is hoping to have about 70 call-takers trained by January 1. They are hoping to fully implement the new system in the next three years.

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