NEW ORLEANS, LA (WVUE) - A majority of New Orleanians surveyed say they're satisfied with the work of the NOPD but they say slow response times by officers, need to be improved.
Taylor Reinhard hasn't even lived in his Faubourg St. John house a year but he's already been victimized here.
"I went for a ride along the lake and came back at 8:15 and it was gone," Reinhard recalled.
Early one morning, two weeks ago, Reinhard says someone stole his F-150 pick-up truck. He called 911, then waited.
"As the hours went by and nobody came, I kinda lost a little hope of getting it back," Reinhard said.
A recent random survey of New Orleanians shows 45 percent are dissatisfied with police response times. NOPD Supt. Michael Harrison concedes it's a resource issue.
"Response times are always important to us. As we grow and put more officers on the street, we create incentives to move some of the work away, at the same time, it'll help us bring down those response times," Harrison commented.
The New Orleans Crime Coalition survey also finds 54 percent of residents are dissatisfied with officers efforts to take drugs off the streets. That number jumped up from 47 percent in February.
But there are positives. 52 percent of people asked are pleased with the department's efforts to address violent crime and crimes against property. And the group who compiled the results found, overall, New Orleanians are generally happy with the department.
"Overall I'm very pleased that they're somewhat satisfied with our performance, that they think we're acting honestly and with integrity," Harrison said.
In fact, the report specifically says most people who had interactions with officers found them to be courteous and competent.
Taylor Reinhard agrees, saying he has no problem with the officers who showed up after his truck was stolen. But getting them there, in less than the four and a half hours it took, is the real issue.
Reinhard's truck still hasn't been found.
Meanwhile, Michael Cowan, the chairman of the crime coalition, tells our partners at nola.com, the Times Picayune, despite 48 percent of respondents being satisfied with the NOPD, the city should really aim much bigger, saying a 70 percent rate would be a good number.