Orleans residents, businesses cope with 2nd boil order since July

NEW ORLEANS, LA (WVUE) - "It does bother me. I work in a restaurant, and we had to shut down the ice machine. We make pizza and we had to change the water for the pizza dough," says Matthew Turpin.

Businesses across the east bank of New Orleans are affected in a big way.

"We have to make sure every staff member is aware, and we've communicated with everyone to make sure that it's not accidentally served," says Elizabeth Wilkin.

They have to make sure everyone stays away from the water faucets while the boil water advisory is in effect. A power outage in the Carrollton neighborhood Wednesday night led to a drop in pressure at the Sewerage and Water Board's main water treatment plant.

"We immediately began to dispatch water sampling crews to take over 90 samples we are required to take," says Water Board Executive Director Cedric Grant.

The Department of Health and Hospitals is testing the samples and results are expected to come back sometime Friday morning.

In the meantime, Grant says he's working with Entergy to figure out exactly what happened.

Entergy released a statement on its Facebook page. It said, in part, "Two separate feeders servicing the Sewerage and Water Board's plant remained in service at all times although there was an outage in the Carrollton area caused by metallic balloons making contact with the electrical lines."

"It also said that the two adjacent feeders in the same vault had a disruption that they're not sure about yet. They are right next to each other, so that's the data they're receiving now and they are evaluating. Something happened, and it wasn't just in the four walls of this plant," says Grant.

Grant says construction is underway to upgrade the back-up system.

"What we're hoping to do is upgrade each of our turbines, so they're fully functional and switch one to the other. We're building each one in sequence and keeping others online as we speak," says Grant.

When it's complete, Grant says he's hoping it will be a seamless transition from the time the power goes out to the time it takes for the back-up system to kick in.

Remember to boil you tap water for at least one minute. Start counting when the water comes to a constant rolling boil.

If the water tastes flat, the CDC recommends pouring the water from one container to another and allowing it to stand for a few hours.

You can also add a pinch of salt for every quart or liter of boiled water.

Copyright 2015 WVUE. All rights reserved.