NEW ORLEANS, LA (WVUE) - A Magazine Street business closes its doors abruptly, leaving customers without merchandise they paid for months ago. They want their money back, but say they can't get answers, so they've turned to the FOX 8 Defenders for help.
"I went in to the store on April 2. I placed my order for a wooden round table with four chairs for my dining room. I paid in cash," explained Lisa Perry of Destrehan.
"I was looking for sort of a console table for my dining room," Shauntel Mazac of Metairie told us.
Mazac, like Perry, said she paid in full, but on her debit card.
Both women paid for custom furniture from The Cajun Farmhouse, a business that had locations in Harahan and New Orleans.
"Still, what? Two-months, three-months later, I still don't have what I ordered," Mazac said.
They're two of 10 consumers who filed complaints with the FOX 8 Defenders after they were shocked to learn the Magazine Street shop had shut down.
Zach Tyson wrote us, "We are out our money for the payment of the two tables." "Placed my order and paid cash in full," Naomi Danos said. Another consumer wrote the Defenders, saying, "Paid for this custom furniture and then when the expected delivery date rolls around the phone is disconnected, website is gone, storefront is gone and the owner is literally untraceable."
"Finally I did receive someone to answer (the phone) and was told they would go ahead and have it (furniture) delivered to me the following week. We set up a day and a time, made sure that we were home, no one showed up, no one called, nothing," Perry told us.
Looking for answers, we went to the New Orleans storefront. The door was locked and paper covered the windows. I knocked, but no one answered. Later, a man working inside told me he was renovating the place so that a new antiques business could open in that location.
The Louisiana Secretary of State's website shows The Farmhouse Furniture Framing Home Decor and More LLC only registered as a business in November of 2015, not even a full year.
The registered agent, Dawn McCann, was listed with a Kenner address. We visited that Kenner home, but no one answered. Later, McCann returned our message, but referred us to her attorney, Ben Council, for comment. He told us the furniture business tried to expand too fast, and that he'll file for Chapter 7 bankruptcy soon. Council said a trustee will be appointed to administer the case, and they'll look at the assets to determine who gets paid and how much.
According to business filings with the Secretary of State's office, McCann was also affiliated with two other new businesses just in the last couple of years that are listed as "inactive," including a rental business and a cupcake boutique.
"I can understand that orders get backed up, but that wasn't ever communicated. It was just excuse after excuse after excuse," Mazac said.
Consumers who've waited months now worry whether they'll ever be made whole.
The FOX 8 Defenders staffed with volunteers from the National Council of Jewish Women also field consumer complaints at 1-877-670-6397 or you can fill out an online complaint form.