NEW ORLEANS (WVUE) - Public satisfaction with the New Orleans Police Department is the highest it's ever been, according to the most recent study by the New Orleans Crime Coalition released today.
The study, the 12th of its kind, is designed to gauge the public's perception of the department and its performance in providing for the public safety of New Orleans residents.
The survey, which covered the period from August 2015 to September 2016 found:
Overall citizen satisfaction increased to 64 percent, up by 16 points from last year, the highest since the survey began in 2009.
- Black satisfaction increased to 66 percent
- White satisfaction increased to 57 percent
- Overall belief that NOPD culture has improved over the past few years is 69 percent (Black 67 percent; White 68 percent); this is the first time the coalition has polled this question
- Overall confidence that police do a good job managing tension when interacting with members of the community is 70 percent (Black 69 percent; White 73 percent); this is the first time the coalition has polled this question
- Honesty and integrity of the department increased to 68 percent, an all-time high number
- Overall competence of the department increased to 68 percent, an all-time high number
- Citizen satisfaction pertaining to dealing with violent crime increased to 59 percent
- Citizen satisfaction pertaining to dealing with property crime increased to 62 percent, up 10 points from last year
- 78 percent of respondents feel safe in their own neighborhood
- 49 percent of respondents feel safe outside their neighborhoods
The study said that police departments in other cities generally score no lower than 70 percent on ratings of citizen satisfaction if they are to be considered high-performing.
"Since our last survey in August 2015, overall citizen satisfaction has increased substantially," said Loyola University's Dr. Michael Cowan, Chairman of the Crime Coalition. "This sentiment was consistent among both blacks and whites, demonstrating the growing mutual respect and alignment between the community and NOPD across all racial and economic lines."
Cowan said the results most likely show improved officer training and supervision resulting from requirements of the consent decree under which the NOPD is operating.