Water pours from street; frustrated neighbors with high bills want help

Water pours from street; frustrated neighbors with high bills want help

NEW ORLEANS, LA (WVUE) - "The water, every day, just keeps getting worse and worse," says Mary Williams.

In the 3000 block of Robert Street, water is pouring out of the ground.

"Look at the mud. The mud is even coming from underneath the ground," says Williams.

Neighbors are upset.

"Everybody around here is frustrated. I mean look at it. Look at the neighborhood," says Williams.

Flooding from the leak goes on for most of the block and it's a big mess. There's even a storm drain under water.

"It started about a month ago, and we've been calling and calling and calling and this is what's happening," says Williams.

It isn't just the flooding mess or the leak that has them upset. They say their water bills have gone up dramatically.

"I've been living on this corner for 40 years, so I know what my monthly bill is typically, and suddenly my bill was $40 higher than usual," says Marcie Courtney.

Courtney says she started calling the Sewerage and Water Board.

"That was in July, so yesterday, in the mail, I got a letter from the Sewerage and Water Board saying the reason they haven't responded to my complaint about my unusually high bill is because they had to get information from other departments. I don't need information from other departments, I need my meter read," says Courtney.

"They told me to pay the estimated bill, but the bill before this was $225. I live by myself. Do I look like somebody who can use $225 of water in one month?" says Williams.

They say after repeated calls to the Sewerage and Water Board, workers did show up, but the leak was never fixed.

"Now, you can see a flow of water rising above the asphalt in front of her house," says Courtney.

"The cars pass and it just keeps getting worse and worse," says Williams.

Shortly after FOX 8 reached out to the Sewerage and Water Board about the neighbors' complaints, Sewerage and Water board crews showed up to the location and told us the repairs would be made tonight.