RESERVE, LA (WVUE) - When Ernest "Benedict" Holland of Reserve purchased a new 50-inch television for nearly $600 from a Best Buy in Metairie this year, he couldn't wait to get it set up in his home.
He quickly pulled it out of the box and removed the styrofoam.
"I hit power, and the screen looked like a spider web. It was cracked like a spider web, and I didn't even remove the screen protector," Holland explained.
He told us the cracks were concentrated mainly on the left side of the TV. Holland tried returning it to the Best Buy location in Metairie where he bought it, but said a supervisor told him he couldn't give him a new one.
Holland filed complaints with the State Attorney General's office, the Better Business Bureau and the FOX 8 Defenders. Thirty minutes after speaking with a volunteer in our FOX 8 Defenders consumer action office, Holland got a phone call from Best Buy. A representative with the retailer was on the line to confirm his address and schedule delivery of a replacement TV.
After explaining the consumer's concern to Best Buy Customer Service, Shane Kitzman of Best Buy sent our FOX 8 Defenders team the following response:
"Our store general manager just talked with Ernest today, and he will have a new TV delivered in the next week, and we will also remove the cracked screen TV from his home, too."
The FOX 8 Defenders staffed with volunteers from the National Council of Jewish Women also field consumer complaints at 1-877-670-6397 or you can fill out an online complaint form.