S&WB receives thousands of calls, hundreds still without water

S&WB receives thousands of calls, hundreds still without water

NEW ORLEANS, LA (WVUE) - The Sewerage and Water Board are meeting Tuesday to discuss the damage done by last week's Winter Weather.

Many homes reported burst pipes, and multiple parishes were plagued with boil water advisories and conservation requests.

With water gushing from another water main break on Wall Boulevard in Algiers just this morning, council members want to know why pressure dropped to such a low level to cause boil water advisories.

Interim Director Marcy Edwards said during last week's freeze they got 4800 calls for service dealing with as many as 256 broken pipes.

However, Councilmember Susan Guidry said problems with the Sewer and Water Board facilities go far deeper.

"Lambeth house has been calling on multiple leaks for four years, they have quit calling," said Guidry. "The abandoned city water meter is still broken."

Edwards said she is trying to figure out where the board is in terms of workload management.

In her two weeks on the job, Edwards said she is now trying to streamline work order requests and recently adopted a Twitter account to ease communication with customers.

Edwards said she they have now shut off water to 247 customers due to freeze related leaks.

The board plans to discuss repair contracts as a result of the damage.