Video helps woman resolve dispute with rental car company

Video helps woman resolve dispute with rental car company

NEW ORLEANS, LA (WVUE) - A woman who rented a car complains her rental car company worked to get her to pay for damages she didn't cause.

"Drop-off was great. It was smooth and easy. I dropped off at the right time. I got a thank you email with coupons for my next rental," said Sixt customer Hillary Kennedy. She got and email five days later from Sixt, indicating she owed the company $1500 dollars because of damage to car.

After attempting the clear up the matter for months, Kennedy showed video she recorded of the car to KDFW reporter Steve Noviello.  Noviello reports the company reversed its take on the issue when he contacted Sixt.

Kennedy suggests more rental car customers record video of their rental vehicles when they pick-up and drop-off. She thinks will help protect consumers from the same thing she experienced.

Here's Sixt full statement on the matter:

"Sixt has a successful, 100-year history around the globe. We take great pride in our reputation for excellence and world-class customer service. Our dedicated team members in Sixt's new North American headquarters—as well as in numerous locations across the nation—work tirelessly to bring that spirit to operations here in the United States. 

"We have already created 750+ jobs here, and in each case our top priority is ensuring that employees benefit from the very best training possible in order to best serve our customers.
"Car rental is fundamentally a customer service business and, like our competitors, we face challenges that are common in the normal course of business. And because service is at the core of what we do, we work tirelessly to find ways to better serve our customers and rectify problems when they arise. This is true here in Dallas. In light of this, we take strong exception to the arbitrary suggestion that issues with customer complaints are specific to Sixt, and reserve the right to defend our good name.

"We welcome any comments and feedback from the public as to how we can do better, and look forward to continuing that conversation."  

—Sixt USA

Click here for a link to KDFW's full report on the situation.

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