Residents frustrated after unanswered, unfulfilled flooding claims

NEW ORLEANS (WVUE) - Hundreds filed a damage claim with the New Orleans sewerage and water board after the floods last August. Many still don't know when or if they will ever see any of that money. One woman says it's unacceptable.

"When we opened the door it was like a river that flew out, we actually had current there was so much water in here," Michelle Robichaux said.

Robichaux says the August 5th floodwaters destroyed everything she's worked for.

"It's gone, everything I worked hard for and paid for since I've been in New Orleans was a buildup and just like that … it's gone," she said.

Robichaux says she lost furniture, jewelry, appliances. She filed a $50,000 damage claim with the New Orleans Sewerage and Water Board, but says it's fallen on deaf ears.

"I feel the city wasn't there for the people who lost everything and they're still not my claim is still in the air and doesn't look like it's going to change," she said.

The Aug. 5 flooding was caused in part because of these, several pumps that weren't fully operational for a variety of reasons when the rainwater started rising.

"There are no unusual delays it's just a process we're working through," Richard Rainey said.

The communications director says the agency is working with a claims investigator to settle flood victims' property damage. The board has received nearly 700 rain-event claims but couldn't say how many they have settled or when they hope to close those cases.

"Addressing these issues wasn't really known to people prior to August fifth so the Sewerage and Water Board made that public. There was a process so in that regard it's unusual because we've had a lot of response to the August 5th flood," he said.

The board said claims are still being reviewed.

If you need to file one you can call the S&WB claims unit at 504-585-2252.

You will then receive a claim form in the mail, or you can pick up a form at S&WB headquarters at 625 St. Joseph St.