NEW ORLEANS (WVUE) - Some fans and customers who bought New Orleans Pelicans playoff tickets for the second round will have their tickets voided because of a password problem.
The team's ticket office launched a playoff ticket pre-sale event in which a single passcode was distributed to full season ticket holders who opted into purchasing their season tickets for the playoffs, providing them early access to purchase up to four additional playoff tickets for each home game during the Western Conference Semifinals.
The passcode provided to full season ticket holders was subsequently shared with individuals who were not authorized to access the pre-sale benefits, which resulted in the sale of approximately 2,500 tickets per game that should have been made available to the team's plan and Insider fans before being made available to the public.
"With the help of Ticketmaster, the Pelicans quickly identified the individuals who were not authorized to use the passcode for pre-sale and have voided those ticket purchases. We have made every attempt to communicate this action, and apologize to, those purchasers. We have also communicated with secondary ticket providers to inform them of the issue so that they may help facilitate refunds for voided tickets sold on their respective platforms," the team said in a statement.
Wednesday, pre-sale will continue for Pelicans half-season, 12-game plan accounts and Pelicans Insider members. A unique one-time only passcode will be distributed to half-season and 12-game plan account holders, which will allow them the opportunity to purchase up to four tickets for the Western Conference Semifinals before tickets go on-sale to the general public.
The Pelicans apologized for the issue.