NEW ORLEANS, LA (WVUE) - The FOX 8 Defenders saved a handful of consumers thousands of dollars this summer. From furniture, to flooring, our volunteers from the National Council of Jewish Women, the NCJW, listened and got to work, saving area consumers nearly $15,000.
Volunteers handled three different consumer complaints with the chain retailer, Rooms To Go:
--a Tempurpedic mattress the customer complained was sinking
--a broken recliner..
--a purchase agreement mix-up
In the case of the purchase agreement mix-up, an elderly consumer thought she purchased $1,500 worth of furniture. Instead, she was enrolled in a lease purchase agreement, which would have cost her more money because of interest and longer terms. Defenders volunteers helped that consumer resolve her issue.
The woman with the Tempurpedic mattress got a refund, and the man with the broken chair got a new one.
"At Rooms To Go, we are grateful for the opportunity to work with the FOX 8 Defenders and the community to keep all of our customers satisfied," Kerri Otis with Rooms To Go's Care Center said.
We also helped a Kenner consumer who bought a Tempurpedic mattress that, once it got delivered, wouldn't adjust. It turns out the Mattress Direct bed wasn't the problem. The remote control for it didn't operate properly. Our volunteers got involved, and the company sent out a repair man.
A New Orleans East homeowner purchased laminate floors for three rooms in her house from Empire Today. She complained they were poorly installed and that the colors didn't match. Once our volunteers got on the case, the company went back in, replacing the entire job.
If you have a consumer complaint, the FOX 8 Defenders suggest you complain effectively.
"With recordation, it helps us tremendously to help the people to have a guideline or a timeline of when you spoke to the company, who you spoke to, what was the outcome of that, and we can't stress enough to the consumers, please keep your calm," Defenders Executive Director Susan Tramontana explained.
In addition to keeping a good history of your trouble, Tramontana stressed the following:
--ask for a specific action that would satisfy you
--provide copies of documents or details of previous attempts to resolve the matter
--allow a reasonable time for a response
While we reached out to both companies, Mattress Direct and Empire Today did not provide any comment for this report.
The FOX 8 Defenders staffed with volunteers from the National Council of Jewish Women field consumer complaints at 1-877-670-6397 or you can fill out an online complaint form.