La. Dept. of Children and Family Services offices temporarily closing

Department of Children and Family Services
Department of Children and Family Services(DCFS)
Updated: Mar. 17, 2020 at 9:21 AM CDT
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BATON ROUGE, La. (WVUE) -Due to community spread of coronavirus in New Orleans, and in response to the need for social distancing across the state, the Louisiana Department of Children and Family Services is instituting 100 percent remote work in its Orleans Region offices, and transitioning to reduced workforce on-site in other offices statewide.

How to connect with DCFS:

• To report child abuse, call Louisiana's child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit

• To access SNAP, FITAP, KCSP or Child Support, apply only via the CAFÉ Self-Service Portal ( or get information about the services online at or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).

• Those specifically looking for a SNAP application can text GETSNAP (no spaces) to 898211, email or call 1-888-LA-HELP-U (1-888-524-3578).


At this time, the federal government has not authorized emergency/disaster SNAP benefits through the Supplemental Nutrition Assistance Program. However, anyone who is not already a SNAP recipient and has a food need is encouraged to apply for regular SNAP benefits.

For information about SNAP or an application, Louisiana residents can text GETSNAP (no spaces) to 898211, email or call 1-888-LA-HELP-U (1-888-524-3578).

“We believe more people may be eligible for SNAP benefits due to many being off work during this time, and we want to make sure they know what food assistance is available and how they can apply,” Walters said. “The good news is that services for most of our clients can be handled online, making it unnecessary to go to an office in most cases, including applying for benefits. The application process can be done without coming into an office, either by applying online or by mailing or faxing a paper application.”

For more information, visit DCFS will continue to provide updates through its website, Facebook page and news releases, as appropriate.

Customer Service Center hours for the LAHelpU call line are Monday through Friday, 7:30 a.m. to 6 p.m.

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