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All the Info: What Residents Can Expect During the Freeze

A water fountain Lafayette freezes over..while still celebrating Carnival
A water fountain Lafayette freezes over..while still celebrating Carnival(WVUE FOX 8)
Updated: Feb. 15, 2021 at 1:58 PM CST
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NEW ORLEANS (WVUE) -

What Residents Can Do During a Freeze

When the outdoor temperature approaches 32 degrees, turn on the indoor faucet farthest away from your water meter.

Run only one faucet with no more than a trickle or water, about as thin as a standard strand of spaghetti, to minimize the chance of water freezing in your pipes.

Do not run more than one faucet, and do not run any faucet at full blast. It is unnecessary and can be expensive for customers. It can also contribute to lower water pressures across the city, risking the potential for a precautionary boil water advisory.

Open the doors to cabinets where your pipes are located to allow heat from the rest of the building to warm them.

Open interior doors to allow heat to pass from room to room.

Disconnect garden hoses.

PROTECT YOUR PIPES: These times are approximate and can vary based on location in each parish.
PROTECT YOUR PIPES: These times are approximate and can vary based on location in each parish.(WVUE FOX 8)

What Residents Can Expect During the Freeze

SWBNO needs power to operate pumps that bring drinking water from the Carrollton Water Plant. With two major turbines out of service for repairs, SWBNO does not have enough redundant or “extra” power to operate the system if a piece of equipment goes down.

During a hard freeze, the power system will be impacted in a couple of ways:

  • There will be a higher demand for water due to residents running water to prevent frozen pipes.
  • There is a higher likelihood of water freezing in pipes on private property, causing a spike in water main breaks which will lead to a drop in water pressure.

What residents can expect to experience:

  • Water line ruptures
  • Lower than normal water pressure
  • Boil water advisories are likely across the city of New Orleans

What Residents Should Do After a Freeze

  • Thoroughly inspect your property
  • If you have a broken pipe or leak Call a licensed plumber immediately Turn off and drain water in your house by locating the main like from your water meter. Turn off the valve that enters your house. Then run all your indoor faucets to drain water from your pipes. Disconnect garden hoses and hoses to your washing machine.
  • Failing to swiftly address a broken pipe will cause further damage and impact your water bill.

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