NEW ORLEANS (WVUE) - When the U.S. Postal Service stopped delivering packages to a New Orleans high-rise, some residents had a tough time getting their medicine.
Concerned about the elderly and disabled tenants, one woman turned to the FOX 8 Defenders for action.
Two months ago, Elaine Brown shared her frustrations with the Defenders after the postal service stopped delivering all packages to the Guste high-rise.
Brown, who's 65 and diabetic, explained how she would walk several blocks through busy intersections and in the weather to retrieve packages at the main post office on Loyola Avenue.
"Holy spirit said go to FOX 8. FOX 8 just kept coming up," she said. Her call prompted the Defenders to get answers.
At the time in August, Postal Affairs Officer McKinney Boyd sent us a statement that read:
"We apologize for any inconvenience to our customers who live in Guste Homes… The Guste Homes management team has agreed to share the cost with the postal service to install new parcel lockers at their facility."
Almost immediately, the postal service started delivering packages to Guste again.
"It was right after the interview," explained Brown.
Brown was relieved, especially for disabled residents and others who are low income and don't drive.
"I felt wonderful. I felt like crying. You see soldiers legs cut off [and] diabetics with no legs. If they don't have legs, how can they walk to the post office? They [were] glad, very glad we [were] gonna' start getting our boxes back and especially the medication," said Brown.
In August, the postal service told the FOX 8 Defenders it would install parcel lockers for residents' packages, but that would probably take about 8-10 weeks for delivery.
This week, 12 lockers for big and small packages were installed in the Guste Homes lobby.
"Once they started coming down this morning and seeing those boxes, it was a lot of smiles. They're very happy with it," said Charles Davis.
Guste Homes Compliance Officer Charles Davis says with hundreds of tenants, he expects the lockers will make things easier. Elaine Brown agrees.
"They all [were] happy about it because it was a bad situation," she said.
If you have a consumer complaint, call the FOX 8 Defenders staffed with volunteers from the National Council of Jewish Women at 1-877-670-6397 or fill out a form by clicking here. http://bit.ly/1rCXeuW
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