Carnival Cruise Line releases statement updating ship that flooded

Updated: May. 5, 2018 at 11:36 PM CDT
Email This Link
Share on Pinterest
Share on LinkedIn
Source: Carnival Cruise Lines
Source: Carnival Cruise Lines

NEW ORLEANS (WVUE) - Two days after a reported water main break aboard the Carnival Dream cruise ship that left New Orleans four days prior, Carnival officials sent out a statement Saturday night updating the ship's condition. Carnival officials say that leak, aboard the Carnival Dream, came from the fire sprinkler system. The break was reported Thursday evening.

A Carnival Cruise spokesperson says that crews worked to repair the rooms damaged which included replacing carpeting in multiple rooms and restoring 50 staterooms so guests could sleep in their beds that evening.

The spokesperson adds that guests who were impacted are receiving a full refund, in addition to a 50-percent future cruise credit.

Carnival officials do not expect the water main break to impact the next scheduled cruise. The ship is scheduled to arrive back in New Orleans on Sunday.

The following is the statement released by a Carnival spokesperson:

The Carnival Dream has continued on its 7-day Caribbean cruise uninterrupted after the water line break on Thursday evening, May 3.  It will return to its homeport of New Orleans as scheduled on Sunday morning. The water main break had no effect on the safe operation of the ship. The safety and security of our guests and crew is our top priority. 

Both our crew and our guests have been amazing during this voyage.  The water line break occurred at 6:00 p.m. and in six hours, our crew had replaced hall and stateroom carpeting, dried out other sections of carpeting that were damp but did not need to be replaced, and restored the 50 staterooms so that all guests could sleep in their beds that evening.  There were a handful of guests that chose to sleep elsewhere that first night and we moved mattresses to the spa for them. 

We never want our guests to experience anything other than a perfect vacation, so we sincerely regret that we inconvenienced nearly 100 guests.  We provided a full refund and a future cruise credit as a goodwill gesture.  We offered to fly the impacted guests home at our expense if they wanted to disembark early and only two of the nearly 100 guests that received our offer chose to do so.  Most of the guests on board were not even aware of the incident until the last 24 hours as word circulated and our passengers heard from friends and family who saw media reports.  Needless to say, the tremendous positive attitude of our guests and crew is proof of why we are America's favorite cruise line.

Copyright 2018 WVUE. All rights reserved.