Report: S&WB set to answer questions on billing system, training

Council committee briefed on S&WB billing process
Updated: Jul. 24, 2018 at 5:58 AM CDT
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NEW ORLEANS, LA (WVUE) - Public Works Committee members are expected to ask The Sewerage and Water Board pointed questions on what training staff received on the utility's new billing software.

According | The Times-Picayune, the billing system rolled out in late October 2016, and it cost about $4.8 million to install.

Utility officials also said last month that they plan to pay the firm that provided the system another $114,000 for additional training.

According to the report, the system's installation was rushed and training was subpar.

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